Experience

2003 - 2010         Teleperformance USA       Albany, GA

Customer Service Representative

• Provide Bellsouth consumer and business customers with excellent technical support on Digital Subscriber Line Services.
• Configure AT&T modem and routers to customer specifications.
• Configure some customer purchased routers to work with AT&T service.
• Provide AT&T Mobility customers with excellent bill and device support.
• Assist customer with payments and payments arrangements
• Advise and sold products and services for phones.
• Demonstrate effective product knowledge in solving customer problems
• Address and solve technical problems in a timely manner

1999 - 2003        Albany State University      Albany, GA

Student Technical Assistant

• Maintained order in the lab at all times.
• Ensured security of the lab including opening and closing of the lab.
• Maintained the overall appearance of the lab.
• Assisted students and faculty with computer applications.
• Maintained computers and printers.
• Using Norton Ghost for routine system restorals.
• Submitted reports on the lab to my supervisor on any problems

1998 - 1999        Albany State University      Albany, GA

Intern

• Established a mirror website for the project.
• Researched and tested database software for project.